JW Marriott Goa has appointed Annam Lubana as its new Director of Operations. Annam, known for her strategic and guest-centric approach, began her career in the rooms division, quickly advancing through notable properties such as JW Marriott Pune, JW Marriott Mumbai Sahar, and The Oberoi Group of Hotels. Her leadership and commitment have earned her multiple accolades, including Digital Guest Experiences Trailblazer for Asia Pacific and Operations Leader of the Year 2023.
In her new role, Annam will oversee essential operations departments, including food & beverage, culinary, front office, housekeeping, and spa, ensuring the brand’s hallmark service excellence. She will also focus on optimizing guest satisfaction, revenue growth, and loyalty program performance. Leveraging her Post-Graduate Diploma from the Oberoi Centre of Learning & Development and a degree from the Institute of Hotel Management, Mumbai, where she won the TR Oberoi Gold Medal for Academic Excellence, Annam brings a strong foundation in hospitality.
Annam will lead her team to maximize operational efficiency and enhance brand standards, aiming to create memorable experiences for every guest while elevating the property’s reputation and profitability.
