Malaysia’s purpose-built venue, the Kuala Lumpur Convention Centre (the Centre), has announced that it has re-certified its AIPC Gold Certification, a mark of excellence in the global business events industry.
The AIPC Quality Standards Program is a rigorous assessment process that evaluates convention centres across ten key areas, including customer service, facilities and operations, employee relations, safety, and environmental responsibility. The Centre achieved an impressive average aggregate rounded score of 3.95, exceeding expectations and demonstrating its dedication to world-class standards.
The AIPC Gold Certification signifies the Centre’s position among the industry’s elite. Achieving this distinction strengthen the premier venue’s competitive edge in attracting major international conventions and exhibitions.
“We are incredibly honoured to receive the AIPC Gold certification once again,” said John Burke, General Manager of the Centre. “This prestigious recognition is a testament to the tireless efforts of our entire team who are dedicated to exceeding expectations and delivering exceptional service to our clients. Even as our building is about to celebrate its 20th year, it’s the unwavering dedication and commitment of our team that ensures the Centre continues to deliver an exemplary event experience. We are committed to continuous improvement and look forward to building upon this legacy of excellence.”
The Centre became Asia’s first venue to be recognised with the AIPC Gold certification in 2010. The AIPC Quality Standards Certification program is assessed by the designated external auditor, Knowlan Consulting Group, which specialises in strategic management consulting.
