TMS. Hilton has a strong legacy in hospitality. How does your property in Porto reflect Hilton’s global philosophy while embracing the local culture and charm of Portugal?
Luís Coelho. At Hilton Porto Gaia, we bring Hilton’s legacy of warm hospitality and exceptional service to life through the lens of Portuguese culture. Housed in a beautifully restored wine warehouse, our property pays tribute to the city’s heritage and its deep connection to the Douro River. From local craftsmanship and gastronomy to contemporary design, every detail reflects the authentic spirit of Porto and the timeless elegance of Hilton.
Crafting Experiences that Inspire: Hilton Porto Gaia’s Journey of Excellence
TMS. The ICCA Congress brings together global MICE leaders. How is Hilton Porto positioned as a preferred venue for meetings, incentives, conferences, and events?
Luís Coelho. As one of the region’s leading hotels, Hilton Porto Gaia combines world-class facilities with an inspiring riverside setting. Our property features a state-of-the-art auditorium, a selection of versatile meeting rooms, and elegant event spaces designed to accommodate gatherings of every scale. Just steps from
the Douro River, the hotel is ideally situated to enhance any event with authentic local experiences, including visits to the WOW cultural district and historic wine cellars to unforgettable moments in some of Porto’s most iconic venues.
TMS. Could you share an overview of your MICE infrastructure – including meeting spaces, event technologies, and facilities tailored for conferences or corporate gatherings?
Luís Coelho. We offer over 2,200 sqm of flexible meeting space, including a grand ballroom accommodating up to 600 guests, 10 breakout rooms, and cutting-edge audiovisual technology. Our dedicated event planners ensure every meeting or conference is seamlessly organised and flawlessly executed.
TMS. Sustainability has become a key pillar in modern hospitality. What green or eco-friendly initiatives are being implemented at Hilton Porto to promote responsible and sustainable operations?
Luís Coelho. Sustainability is at the heart of everything we do. Hilton Porto Gaia embraces Hilton’s Travel with Purpose strategy and aligns with Highgate’s strong commitment to environmental responsibility, ensuring that every aspect of our operations contributes to a more sustainable future. We integrate energy-efficient systems, waste reduction initiatives, and locally sourced products to minimise our environmental footprint. Proudly holding Green Key and Biosphere certifications, we remain dedicated to advancing sustainable practices and inspiring positive change within our community and the wider hospitality industry.
TMS. The hospitality industry is constantly evolving with technology. How is Hilton leveraging digital innovation and smart technology to enhance both guest experience and operational efficiency?
Luís Coelho. At Hilton Porto Gaia, we embrace technology as a key driver of guest satisfaction and operational excellence. Leveraging Hilton’s global digital innovations, including Digital Key, Contactless Check-In, and smart meeting technologies, we streamline the guest journey and enhance efficiency at every touchpoint. Our event spaces feature advanced hybrid meeting solutions that ensure seamless global connectivity. Reflecting our ongoing commitment to innovation, we will soon introduce an automated system for group proposals, designed to simplify event planning and deliver faster, more personalised responses for organisers.
TMS. With travelers seeking more personalized experiences today, how does Hilton ensure operational excellence and consistent guest satisfaction across all touchpoints?
Luís Coelho. Through Hilton Honors and our “Make It Right” culture, we ensure every guest enjoys a personalised and memorable stay. Our team combines attentive service with genuine local warmth to create experiences that consistently exceed expectations.
TMS. Hilton has been expanding globally with new concepts and brand extensions. Are there any recent developments, renovations, or upcoming projects that you would like to highlight?
Luís Coelho. Hilton Porto Gaia stands as a landmark property within Hilton’s portfolio and a key part of Highgate’s continued expansion in Europe and Portugal. Highgate remains committed to growing its presence in Portugal, actively pursuing opportunities that align with our values of quality, innovation, and sustainability. At Hilton Porto Gaia, we continue to evolve through innovative offerings, enhanced wellness experiences, and strategic partnerships that embody the vibrant and forward-thinking spirit of Porto. Our focus remains on delivering exceptional guest experiences while contributing to the growth and transformation of Portugal’s hospitality landscape.
TMS. From a business traveler’s perspective, what makes Hilton Porto stand out as an ideal destination for MICE delegates attending international events like the ICCA Congress?
Luís Coelho. Hilton Porto Gaia offers a unique combination of exceptional facilities, expert service, and an inspiring riverside setting. Our experienced team ensures every event is delivered with precision and warmth, creating memorable experiences for delegates from around the world. Featuring versatile meeting spaces, a state-of-the-art auditorium, and breathtaking views over the Douro River, guests can enjoy Porto’s magical sunsets while networking or unwinding after a productive day. Located just minutes from the city’s most iconic landmarks and cultural attractions, Hilton Porto Gaia blends convenience, authenticity, and sophistication, making it the perfect destination for MICE travellers seeking both productivity and inspiration.
TMS. The hospitality industry continues to adapt to post-pandemic realities. How has Hilton redefined its service standards, safety protocols, and event management strategies to align with new expectations?
Luís Coelho. We have enhanced our CleanStay and EventReady programmes, placing a strong emphasis on hygiene, flexibility, and technology-driven safety standards. Our teams are expertly trained to deliver seamless events while upholding the highest levels of health, safety, and wellbeing.
TMS. Finally, as the ICCA Congress unfolds in Porto, what message would you like to share with global industry professionals attending the event and visiting Porto?
Luís Coelho. As someone born in this beautiful city, it is a true honour to welcome the ICCA delegates to Porto. This city has a unique soul, where history meets innovation, and every corner tells a story. From the golden light over the Douro River to the warmth of its people, Porto inspires connection and creativity in all that we do. At Hilton Porto Gaia, we are proud to be part of this moment and to share our city’s spirit with the global meetings and events community. I warmly invite you to experience the genuine hospitality, flavours, and passion that make Porto unforgettable, and to let its energy inspire new ideas, collaborations, and friendships. Welcome to Porto. Welcome to Hilton Porto Gaia.
