Promising to address pain points while booking tickets for trains, online travel firm MakeMyTrip launched a host of tech-driven features to help travellers plan their journey and book confirmed tickets across the Indian Railways network. Among the new features, the travel firm has introduced ‘Seat Lock’ option on MakeMyTrip Trains that allows travellers to secure a confirmed ticket by paying just 25% of the fare, with the remainder payable up to 24 hours before travel.
In addition to this, its Connected Travel feature allows combining bus and train journeys and providing multiple combinations while considering layover time and overall travel duration. The company has also launched Route Extension Assistance feature which offers alternative options when seats are unavailable on a preferred route. Explaining the feature, the company said in a media release that if a traveller can’t find a confirmed seat from station A to B, the algorithm suggests an option from station A to Co n the same train, enabling the traveller to disembark at station B which falls in the route of the suggested train.
“This availability would otherwise have been very difficult for a typical user to discover and unlock. Travellers don’t have to look up route maps and train combinations separately. It also offers the Nearby Stations Recommendations that suggests trains from stations within a few kilometers radius when tickets are unavailable from the chosen station, the travel firm said. The company’s Free Cancellation option provides a 100% cancellation penalty waiver, giving customers the flexibility to change their travel plans without worrying about high cancellation fees.
“The Train Tracking and Platform Locator feature gives train travellers all the necessary information for boarding and deboarding in one place even when phone network is a challenge.” MakeMyTrip said.
Commenting on the launch of new features, Rajesh Magow, Co-founder and Group CEO, MakeMyTrip said, “With the introduction of our new interventions at every step of the train booking and travel journey, we remain committed to empower travellers with choice, flexibility, and peace of mind, setting a new standard for effortless, convenient, and enjoyable train travel.
